Here are a few of the frequently asked questions to provide you with the best customer experience. Your feedback is greatly encouraged, If you have any questions please send us an email at email@example.com
How long will it take for my items to arrive
Our international shipping time is estimated to be between 10 and 17 working days.
How long will it take to receive a tracking number?
It will take usually between 2-5 business days.
Where can I place an order from?
You can place an order from any country. We ship Worldwide.
Where is your warehouse located?
Our Supply warehouses are located in USA and Asia: This structure helps to handle worldwide operations with ease.
When will my order be processed?
All orders are handled and shipped out from our international warehouses in the US, and Asia. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. Please contact us firstname.lastname@example.org if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
IMPORTANT: We are not responsible if a package is undelivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package in such cases will be invoiced to the customer.
My package is stuck in costumes. What should I do?
Customs, Postal Services & The Super Gadget Store are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country.
Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us. For further details of charges, please contact your local customs office.
If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.
What if my item seems to be heading away from its destination?
Our distribution network is considered one of the biggest and most sophisticated networks. That means your item will be processed in the nearest distribution centre. It’s then sent to a local mail centre. Sometimes that means your item won’t be travelling in a straight line. However, it will be on the most efficient route through our network.
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
- Receive premium discount coupons
What if I forgot my password?
On the "Sign in" page, click “Forgot your password?” and follow instructions online to reset your password.
What if I typed the wrong email address?
Please contact us immediately email@example.com so we can change your email address. We can change your email address, name, and address but we cannot change your order.
Are there any exchange rates?
All of our transactions are based in US Dollars ($USD). If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
I don't have a PayPal account, can i pay with my credit card instead?
We use PayPal to process all of our payments, but if you don't have a PayPal account, you can still use your credit card to pay in our store.
To use your credit card simply click on 'Complete order':
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Which currency will I be charged in?
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to firstname.lastname@example.org
How can I pay?
Our payment system is secured through PayPal. We accept all Major Credit Cards: Visa, Mastercard, Discover, American Express, JCB, and PayPal.
If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a refund to the original method of payment.
As per our Policy, you are eligible for a refund if your item has not been shipped yet and you email us to ask for an order cancellation. However, we may charge a processing and restocking fee on such refunds.
Please note that any orders that have already been packed or shipped cannot be cancelled.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
What do I do if I have missing items in my order?
If something is still missing, please contact us immediately.
What if I am unhappy about my order?
We believe in our products and offer a 30 day No-Hassle refund policy. If you are unhappy about your purchase, send us the product back and we'll refund your money.
For more information, go to our Returns and Refunds policy page.
Returns & Refunds
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us email@example.com within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns & Refunds Policy. All returns must be in original condition with packaging intact.
For Free Promotional Items, due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for only for shipping & handling, but that cost is not refundable because it goes towards shipping the item.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received items that are incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, please: Contact the bank/credit card company. It may take some time before the refund is posted to your account.